(You knew we had to have some fine print somewhere)
Policies are subject to change without notice. If you have questions about pricing, we encourage all our guests to ask their stylist for a price quote prior to your service. An in-salon consultation is required to give you an accurate quote, specific to your hair. All pricing is based on a variety of factors, including time, product used, and amount of hair. Pricing is subject to increase if additional time or product is needed to accommodate your hair.
If you are not fully satisfied with any service performed, please let us know and we will find a resolution to the best of our ability. We ask that you call us within 7 days of your original appointment if you are not happy with the service performed. It is our company policy that we do not refund money for services rendered. Please do not hesitate to let us know you would like to try a new stylist, as we encourage you to explore all of our team’s creative abilities.
Appointments/Cancellations: Lather requires 48 hour notice to change, reschedule, or cancel an appointment.
Arrival: Please arrive at least 10 minutes prior to your scheduled reservation. this will allow you time to unwind, enjoy a beverage, preview a possible new look, or catch up on the latest gossip in your favorite magazine.
Late Arrival: To ensure the promptness of all appointments we reserve the right to reschedule any appointments that are 10 minutes late or later to another convenient time. Also your service may be modified so that the next client is not inconvenienced.
Children: Lather welcomes all well-behaved children. for your child’s safety, we kindly ask to remind your children to avoid running, climbing on chairs, opening any drawers, or messing with any retail items in the front of the salon.
Payment: Lather accepts Visa, Mastercard, Discover, personal checks, and cash for payment of products and services. Lather kindly prefers cash gratuities.
Returns: Lather proudly stands behind all hair products we sell. should you be dissatisfied with any hair products at Lather, we will gladly apply the full value of the returned product to another product of your choice. All jewelry and other accessory sales are final; no returns or exchanges. All hair tools (blow-dryers, flat irons, curling irons, etc.) may be returned within 14 days of purchase providing the packaging and its’ contents are consistent with the date of original sale. All sales on brushes and hair accessories such as Twistbands, clips, hairbands, etc. are final.
Color Formulas: Our color formulas are created based on our team’s extensive training and experience. All formulas are property of Lather Hair Salon. If you are moving out of the Raleigh area and are unable to visit Lather, you may purchase your customized color formula for $100, to bring to your new stylist.